Legal

Shipping Policy

This Shipping Policy describes how orders placed through the Lab Trust website are processed and delivered. Lab Trust is operated by Deininger Marketing Ltd. Last updated: January 2026.

1. Order processing

Orders are typically reviewed and prepared for dispatch within 1–3 business days of payment confirmation. Processing times may vary during periods of high demand or during public holidays.

2. Shipping methods and carriers

We use established third-party carriers to deliver orders. The available shipping methods, estimated delivery times, and applicable rates are displayed at checkout based on your delivery address.

3. Delivery estimates

Delivery time estimates are provided for informational purposes only and are not guaranteed. Actual delivery times depend on the carrier, destination, customs processing (where applicable), and other factors outside our control.

4. Tracking

Where available, tracking information will be sent to the email address associated with your order once your shipment has been dispatched.

5. Address accuracy

It is the customer's responsibility to provide a complete and accurate shipping address. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information.

6. International shipments, duties, and taxes

For international shipments, the customer is responsible for any applicable import duties, taxes, customs fees, and compliance with local import regulations. These charges are not included in the order total.

7. Lost or damaged shipments

If your shipment is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date so we can investigate and assist with the resolution.

8. Contact

For shipping-related questions, contact support@labtrustcheckout.com.